CURRENT AVAILABLE JOBS

Job Title: IT Support Specialist

Position: Full-Time, 12-month Fixed Term Contract, Office based - 5 days per week in the office (this is not a remote role)

Location: Brighton, UK

Sprung Studios is looking for an experienced IT Support Specialist to join our team, working on AAA games for console and mobile. We're interested in hearing from a skilled individual who enjoys a dynamic and varied workload, thrives on autonomy and values the opportunity to make a significant impact in our Brighton studio.

In this role you will, report to the IT Lead (based in Vancouver), oversee all department computer-based information systems' design, installation, implementation, operation, maintenance, and support.

If you have previous experience handling and maintaining active directories, internal networks, on-site and off-site backups, configuring software at the command line level, and expertise in network security, we want to hear from you.

Who we are:

We are specialists in UX/UI Design for video games and a globally recognised partner for the games industry. We have worked on some of the world's biggest games for clients such as EA, Microsoft, Bethesda, SEGA, and many more. We are a growing company of 80+ people across Brighton (UK) and Vancouver (Canada).

Our Values:

We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high-performing culture.

We believe:

• That people work better when they have a healthy work/life balance (no overtime or crunch)
• In mental health being a primary focus for our studio
• That teams win together only when they are both diverse and inclusive.
• In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game.
• That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games.
• That these beliefs will help us surface the best ideas, challenge the status quo, and ultimately make better games.

What you’ll do:

System Maintenance and Optimisation:

• Be responsible for all systems in the Brighton Studio
• Provide operational administration and configuration support for our server and network solutions
• Configure and deploy VPN and remote working solutions

Security and Compliance:

• Maintain and monitor security measures, software updates, patch management, and security privileges
• Work with IT lead to deploy security training plans to all staff

Collaboration and Support:

• Work closely with the team in Brighton to understand their needs and provide technical support.
• Provide assistance to the Vancouver team as directed
• Manage software licences
• Work with clients to configure and support IT solutions on a project-by-project basis

Automation and Scripting:

• As directed, develop and maintain scripts and automation tools to streamline system management tasks.

Disaster Recovery and Backup:

• Maintain and monitor backup and disaster recovery solutions

Documentation and Reporting:

• Maintain comprehensive documentation of systems and configurations
• Maintain the asset tracking system for Brighton and deploy hardware as needed

Experience and requirements:

• Experience with EDR/MDR solutions, MDM/RMM solutions, GPOs, Powershell/Bash and cloud platforms (Google Workspace, M365, Backups)
• Client facing experience
• Ability to set up group policies and configuration profiles through MDM, Active Directory, JamF and at the network level
• Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions
• Ability to configure internal network and security to adhere to client requirements

This is an office-based position.

No agencies, please!